Terms of Service

Last updated: 3 September 2026.

These Terms form a contract between you (the Customer) and Digidom Studios Limited, company number 09890452, trading as Hubdash (we, us), registered office 55 Hoghton Street, Southport, Merseyside, United Kingdom, PR9 0PG.

The Customer is the UK-registered company that holds the Hubdash account. If you accept these Terms on its behalf, you warrant that you are 18 or over and authorised to bind that company.

If you do not agree, do not use the Service.

Questions: support@hubdash.co.uk.

1. Eligibility

To use the Service, the Customer must:

1. be a company registered in the United Kingdom;
2. agree to these Terms and our Privacy Policy;
3. provide complete and accurate company, contact, and billing information; and
4. ensure each Authorised User is 18 or over.

If the Customer ceases to be UK-registered, we may suspend or terminate the account.

This is a business contract. We do not offer the Service to consumers or to individuals in a personal capacity.

2. Term

The contract starts when an Owner accepts these Terms for the account (including when we create the account for you and the Owner later accepts) and ends when you or we terminate the account.

3. Changes

We may change these Terms. Material changes are published as a new major version. You must accept that version in the Service before continuing. Continued use after acceptance is on the new Terms.

We may change or discontinue features, or the Service as a whole, at any time.

4. Fees and VAT

Prices on our website, in orders, and on invoices are exclusive of VAT and are shown as +VAT. We charge UK VAT at the prevailing rate. Every invoice shows the VAT amount.

We may change fees. Where we do, we will give reasonable notice. If you do not agree, you may cancel before the change takes effect.

5. Automatic renewal

Subscriptions renew automatically for the same period unless you cancel before the end of the current period. You authorise us to charge the payment method on record for the fee plus UK VAT.

6. Refunds

Except where we agree otherwise, we do not refund or credit unused time or unused features.

7. Failed payments

If a payment fails or is late, we may suspend or terminate access immediately.

8. Payment processor

We use Stripe (and may use other processors) to collect fees. Their terms and privacy notices apply to the payment itself. We are not responsible for their errors.

9. Your content and Customer Data

You retain ownership of material and data you and your Authorised Users submit (Content), including personal data you store about your contacts (Customer Data).

You warrant that you have the rights and lawful bases needed to use that Content with the Service.

You grant us a worldwide, non-exclusive licence to access, use, copy, and display Content only as needed to provide the Service, to support you, as required by law, or as you otherwise agree in writing.

Customer Data is processed under our Data Processing Addendum, which forms part of this contract.

You must publish your own UK privacy notice for people whose data you collect. Do not rely on ours for that purpose.

10. Our rights

We own the Service and related intellectual property. We grant the Customer and its Authorised Users a non-exclusive, non-transferable, non-sublicensable licence to use the Service for the Customer's internal business during the Term.

You agree that we may name you as a customer and use your name and logo in our marketing for as long as you have an account, or until you email support@hubdash.co.uk to opt out.

11. Acceptable use

You and your Authorised Users must not:

1. upload or send anything illegal, threatening, or defamatory;
2. infringe others' rights, including intellectual property;
3. upload malware or attempt to breach or probe the Service;
4. promote hate or violence against people based on protected characteristics;
5. send marketing email, SMS, or WhatsApp messages except as allowed by PECR and UK GDPR;
6. scrape, resell, or misuse the Service.

You must comply with UK law, including UK GDPR, the Data Protection Act 2018, and PECR.

12. Security

You are responsible for Authorised User credentials. You must tell us promptly if you suspect unauthorised access. You are responsible for activity under the account.

13. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, special, or consequential loss, even if we have been told it might happen.

In any calendar month our total liability arising from this contract is limited to the fees you paid us for the Service in the previous month.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under English law.

14. No warranties

The Service is provided as-is. Except as stated in these Terms, we give no warranties or conditions, including as to fitness for a particular purpose. We do not warrant that the Service will meet every requirement you have.

15. Indemnity

You will indemnify us against losses and reasonable legal costs arising from: your Content; your use of the Service; your breach of these Terms or of UK law; claims that an Authorised User did something that would breach these Terms; or any warranty you give us that is untrue.

16. Assignment

You may not assign this contract. We may assign it.

17. Governing law

This contract is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

No claim may be brought more than one year after the facts giving rise to it.

18. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including changes in law, infrastructure failure, or acts of third-party networks.

19. Termination

You may terminate by notifying us and stopping use of the Service.

We may suspend or terminate access at any time, with or without cause. After termination we will delete or return Customer Data as set out in the Data Processing Addendum.

20. Survivability

Sections 9–18, 21, and 22 survive termination.

21. Severability and waiver

If a provision is unenforceable, it will be adjusted only as needed and the rest remains in force. A delay in enforcing a right is not a waiver.

22. Security incidents

If we become aware of a security incident that may affect you or Customer Data, we will notify you and describe what happened, as required by the Data Processing Addendum. If we ask you to pass information to people on your lists, you will do so promptly.

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